Key Responsibilities:

Handle end-to-end recruitment, including sourcing, screening, interview coordination, and onboarding of candidates.
Maintain employee records, attendance, leave, and HR documentation accurately.
Coordinate employee joining, induction, confirmation, and exit formalities.
Support employee engagement activities and address employee queries.
Assist in implementing HR policies and ensure compliance with company procedures.
Prepare HR reports, maintain recruitment trackers, and coordinate with department heads for manpower planning.

Required Skills:

Good communication and interpersonal skills.
Knowledge of MS Excel, MS Word, and HR documentation.
Strong organizational and coordination abilities.

Qualification & Experience:

MBA/PGDM in HR or Graduate with relevant HR experience.
Experience in the gemstone, jewellery, or manufacturing industry will be an added advantage.

• रत्नों पर निर्धारित डिज़ाइन एवं स्पेसिफिकेशन के अनुसार घाट बनाना।
• मशीन एवं उपकरणों का सुरक्षित एवं सही तरीके से संचालन करना।
• कार्य के दौरान रत्न की गुणवत्ता, आकार एवं अनुपात बनाए रखना।
• उत्पादन लक्ष्य  को समय पर पूरा करना।
• रत्नों में किसी भी प्रकार की टूट-फूट या नुकसान को न्यूनतम रखना।
• मशीनों की नियमित सफाई एवं सामान्य देखभाल करना।
• गुणवत्ता विभाग द्वारा निर्धारित मानकों का पालन करना।
• कार्यस्थल पर सुरक्षा नियमों का पालन करना।
• उत्पादन से संबंधित रिकॉर्ड एवं कार्य विवरण आवश्यकता अनुसार उपलब्ध कराना।
• वरिष्ठ अधिकारी द्वारा दिए गए अन्य उत्पादन संबंधी कार्यों का निष्पादन करना।

🔹 दिए गए डिज़ाइन एवं आकार के अनुसार रत्नों की कटाई करना।

🔹 कटाई मशीन एवं उपकरणों का सुरक्षित एवं सही तरीके से संचालन करना।

🔹 रत्न की गुणवत्ता, आकार एवं माप का ध्यान रखते हुए कार्य करना।

🔹 कटाई के दौरान टूट-फूट एवं वेस्टेज को न्यूनतम रखना।

🔹 उत्पादन लक्ष्य के अनुसार समय पर कार्य पूरा करना।

🔹 मशीन एवं कार्यस्थल की साफ-सफाई बनाए रखना।

🔹 वरिष्ठ अधिकारी द्वारा दिए गए निर्देशों का पालन करना।

🔹 गुणवत्ता मानकों के अनुसार तैयार माल देना।

विभिन्न प्रकार के रत्नों (Gemstones) की पोटा पॉलिशिंग करना।

🔹 निर्धारित गुणवत्ता मानकों के अनुसार पत्थरों को चमक (Luster) एवं फिनिश देना।

🔹 पॉलिशिंग के दौरान पत्थर के आकार, कट एवं वजन का ध्यान रखना।

🔹 पॉलिशिंग मशीन, पोटा एवं अन्य उपकरणों का सुरक्षित एवं सही उपयोग करना।

🔹 पॉलिशिंग के बाद पत्थरों की गुणवत्ता जांच (Quality Check) करना।

🔹 उत्पादन लक्ष्य (Production Target) के अनुसार कार्य पूर्ण करना।

🔹 कार्यस्थल की साफ-सफाई एवं सुरक्षा नियमों का पालन करना।

विभिन्न प्रकार के रत्नों की किनार पॉलिशिंग का कार्य करना।

🔹 रत्नों की किनार को सही आकार, समरूपता (Symmetry) एवं फिनिश देना।

🔹 पॉलिशिंग के दौरान गुणवत्ता मानकों का पालन सुनिश्चित करना।

🔹 पॉलिशिंग मशीन, पोटा एवं अन्य उपकरणों का सुरक्षित एवं सही उपयोग करना।

🔹 पॉलिशिंग के बाद रत्नों की गुणवत्ता एवं फिनिश की जांच करना।

🔹 उत्पादन लक्ष्य (Production Target) के अनुसार कार्य पूर्ण करना।

🔹 कार्य के दौरान रत्नों के टूट-फूट एवं नुकसान को न्यूनतम रखना।

🔹 वरिष्ठ अधिकारियों द्वारा दिए गए निर्देशों का पालन करना।

🔹 कार्यस्थल की साफ-सफाई एवं सुरक्षा नियमों का पालन करना।

'

🔹 विभिन्न प्रकार के कीमती एवं अर्ध-कीमती रत्नों (Gemstones) पर उच्च गुणवत्ता की कार्विंग करना।

🔹 डिज़ाइन एवं नमूनों के अनुसार सटीक नक्काशी (Carving) कार्य करना।

🔹 कार्विंग मशीनों एवं उपकरणों का सुरक्षित एवं कुशल संचालन करना।

🔹 उत्पाद की गुणवत्ता, आकार एवं फिनिशिंग मानकों को सुनिश्चित करना।

🔹 उत्पादन लक्ष्य के अनुसार समय पर कार्य पूर्ण करना।

🔹 रत्नों की सुरक्षा एवं सामग्री की न्यूनतम बर्बादी सुनिश्चित करना।

🔹 कार्यस्थल की स्वच्छता एवं सुरक्षा नियमों का पालन करना।

 Key Responsibilities

1. Supervise daily operations of CRM, PPC, and Production departments.
2. Coordinate between departments to ensure smooth workflow and timely task completion.
3. Monitor production planning and execution as per schedules and priorities.
4. Track order status, production progress, and dispatch timelines.
5. Ensure proper communication between sales, CRM, PPC, and production teams.
6. Maintain operational reports, MIS data, and department performance records.
7. Identify operational gaps and support process improvement initiatives.
8. Ensure adherence to company policies, production standards, and deadlines.
9. Follow up with department heads and teams for pending tasks and issue resolution.
10. Support management in achieving operational efficiency and productivity targets.

Required Skills

1. Strong coordination and communication skills.
2. Good knowledge of production and operational workflow management.
3. Proficiency in MS Office, especially Excel and reporting tools.
4. Ability to handle multiple departments and prioritize tasks effectively.
5. Problem-solving and analytical thinking ability.
6. Strong follow-up and team management skills.
7. Ability to work under pressure and meet deadlines.

'

मुख्य जिम्मेदारियाँ:

Rough Tourmaline stone की sorting, planning एवं production process manage करना।

Rough stone से required MM size (calibrated stones) तैयार करवाना।

Cutting, shaping, faceting, polishing एवं finishing की निगरानी करना।

MM size accuracy, matching एवं quality control सुनिश्चित करना।

Raw material wastage कम करना एवं yield improve करना।

Daily production target set करना एवं समय पर पूरा करवाना।

Workers / Karigars को काम allot करना एवं output monitor करना।

Color, clarity, size matching पर विशेष ध्यान देना।

Export quality standards के अनुसार final checking करवाना।

Daily production report एवं stock movement report देना।

Tools, machine maintenance एवं discipline maintain करवाना।

Team training एवं productivity improvement पर काम करना।

आवश्यक योग्यता:

न्यूनतम Graduate / Experienced candidate preferred

Tourmaline Gemstone manufacturing knowledge

Rough to calibrated MM stone production का अनुभव

Team handling skill

Quality checking knowledge

TEST

Key Responsibilities:

1. Prepare Parcels:
   Make and pack parcels of gemstones or finished products as per size, quality, and quantity requirements.
2. Sorting & Counting:
   Sort stones/products according to specifications and ensure accurate counting before packing.
3. Labeling:
   Properly label parcels with details such as size, quantity, lot number, and department name.
4. Packing & Handling:
   Safely pack materials to avoid damage and ensure secure handling during storage or movement.
5. Coordination with Production Team:
   Work closely with the production and quality team to prepare parcels for the next process or dispatch.
6. Record Maintenance:
   Maintain basic records of parcels prepared and materials issued or received.
7. Quality Check Support:
   Ensure only approved or checked material is packed in parcels.
8. Workplace Organization:
   Keep the work area clean and organized while handling gemstones/materials.

Key Responsibilities

Purchase & Documentation

Prepare and enter Purchase Requisitions (PRs), Purchase Orders (POs), and GRNs in the system

Maintain and update purchase records, vendor details, and item master data

Verify purchase invoices with PO and delivery challans

Assist in follow-up with suppliers for pending orders and deliveries

Computer & Data Handling

Perform accurate data entry related to purchases and inventory

Generate purchase reports (daily / weekly / monthly) as required

Maintain electronic and physical files of purchase documents

Ensure data accuracy and confidentiality

Coordination & Support

Coordinate with stores, accounts, and production departments

Support purchase officers in quotation comparison and vendor evaluation

Assist during audits by providing required purchase records

Skills & Qualifications

Education

Graduate / Diploma (Commerce, Business, or related field preferred)

Key Roles & Responsibilities:

• Lead the development of new gemstone products, including new cuts, shapes, sizes, assortments, and finishes as per market and customer demand
• Conduct trials, sampling, and pilot runs for new products to evaluate quality, yield, cost, and feasibility
• Coordinate closely with PPC, Production, QC/QA, Assorting, and Sales teams to ensure smooth transition from development to bulk production
• Analyze yield, PCS/CTS recovery, rejection levels, and costing for new products
• Develop and document standard operating procedures (SOPs) for new products and processes
• Identify opportunities for process improvement, innovation, and cost optimization
• Track market trends, customer feedback, and competitor products to suggest new product ideas
• Ensure new products meet quality standards, timelines, and profitability goals
• Prepare detailed NPD reports, presentations, and updates for management
• Support training of production and assorting teams for newly developed products

Required Skills & Knowledge:

• Strong knowledge of precious and semi-precious gemstones
• Understanding of gemstone manufacturing processes (cutting, taiyari, polishing, assorting, QC)
• Knowledge of PCS/CTS, yield optimization, and cost control
• Good analytical, coordination, and problem-solving skills
• Ability to manage multiple development projects simultaneously

Qualifications & Experience:

• Graduate
• 2-5 years of experience in gemstone manufacturing, preferably in NPD / R&D role
• Hands-on experience in developing new gemstone products is mandatory

Roles & Responsibilities (RA Trainee – Production)

Assist in the preparation, sorting, and handling of gemstones as per production requirements.

Maintain data records of stones, assortments, and movement in basic Excel sheets.

Coordinate with Production, QC, and RA teams for timely transfer and receipt of materials.

Learn and follow standard manufacturing procedures while maintaining accuracy & accountability.

Support senior team members in daily operations, reporting, and process documentation.

Key Responsibilities

1. Sorting & Categorizing

Sort gemstones based on size, shape, color, clarity, and type

Separate usable stones from waste or damaged pieces

Identify stones that need cutting, polishing, or recutting

2. Cleaning & Basic Preparation

Wash and clean rough stones

Remove dust, mud, and residues

Prepare stones for next step (cutting / polishing)

3. Inspection

Inspect stones for cracks, inclusions, defects

Check uniformity in color and quality

Identify stones suitable for specific jewelry uses

4. Handling & Organization

Maintain proper labeling and stone trays

Count and record gemstones accurately

Keep workspace clean and organized

5. Coordination

Work with cutting, grading, and polishing teams

Report damaged or low-quality stones

Follow supervisor instructions on batch processing

Key Responsibilities:

Installation & Maintenance:

Install, inspect, and maintain electrical wiring, equipment, and fixtures in accordance with electrical codes and company standards.

Ensure the continuous and safe operation of electrical systems and production machinery.

Troubleshooting & Repair:

Diagnose electrical faults in machinery, control panels, motors, PLCs, and other industrial equipment.

Repair or replace defective components such as wiring, switches, relays, and circuit breakers.

Preventive Maintenance:

Perform scheduled preventive maintenance on electrical systems to minimize downtime.

Record maintenance activities and update equipment logs.

Equipment & Systems:

Work with control systems including PLCs, VFDs, sensors, and automation equipment.

Support the installation and calibration of new machines and upgrades.

Safety & Compliance:

Adhere to electrical safety standards and plant safety procedures.

Ensure compliance with local and national electrical codes (e.g., NEC, OSHA).

Participate in safety audits and risk assessments.

Documentation:

Maintain accurate records of work performed, electrical drawings, and maintenance logs.

Assist in creating and updating wiring diagrams and schematics.

Collaboration:

Coordinate with mechanical technicians, engineers, and production supervisors to resolve issues quickly.

Provide technical guidance to apprentices or junior electricians.

Key Responsibilities:

Production Planning & Supervision

Plan, organize, and oversee daily gemstone manufacturing operations.

Ensure smooth workflow across cutting, polishing, assorting, and quality-checking departments.

Allocate manpower and resources effectively to meet daily production targets.

Quality Control

Maintain high-quality standards in gemstone cutting, shaping, and finishing.

Inspect work at each stage to ensure precision and color consistency.

Coordinate with the Quality team to resolve defects or rework issues.

Team Management

Supervise and guide production staff, including operators, helpers, and supervisors.

Monitor attendance, discipline, and work performance of team members.

Provide on-job training for new workers and skill enhancement for existing staff.

Production Monitoring & Reporting

Track daily and weekly production progress.

Maintain production records and prepare performance reports.

Highlight delays, equipment issues, or manpower shortages to management.

Coordination with Other Departments

Work closely with the purchase, maintenance, and dispatch teams for material availability and workflow efficiency.

Ensure proper communication between departments to avoid production bottlenecks.

Inventory & Resource Management

Check raw material (rough stones) availability and monitor usage.

Minimize wastage and ensure optimal utilization of tools and machinery.

Health, Safety & Compliance

Maintain a safe and clean working environment on the shop floor.

Ensure workers follow safety protocols and company policies.

Job description:

Key Responsibilities:

• Assist in managing and updating customer records in the CRM software.
• Support the team in handling customer inquiries and follow-ups.
• Coordinate with internal departments (sales, accounts, dispatch, etc.) to resolve client issues.
• Generate and maintain daily/weekly CRM reports.
• Help in preparing quotations, order status updates, and feedback collection.
• Maintain accuracy and confidentiality of customer information.
• Learn and implement CRM tools and processes efficiently.

Required Skills:

• Good communication skills (verbal and written).
• Basic computer knowledge.
• Quick learner with attention to detail.
• Positive attitude and willingness to work in a team.

Qualification:

• Bachelor’s degree.
• Freshers are welcome to apply.

Key Traits (Soft Skills):

• Polite and professional behavior.
• Ability to handle multiple tasks efficient

? Quality Control (QC) Roles and Responsibilities in a Manufacturing Company

?? 1. Raw Material Inspection

Inspect and verify the quality of incoming raw materials as per specifications.

Approve or reject materials based on quality parameters.

Maintain records of incoming material quality.

?? 2. In-Process Quality Checks

Perform regular checks at various stages of production.

Monitor critical process parameters and product attributes.

Identify and report process deviations or non-conformities.

?? 3. Final Product Inspection

Conduct thorough inspection and testing of finished goods.

Ensure products meet defined specifications and customer requirements.

Approve or reject final products before dispatch.

?? 4. Sampling and Testing

Take samples for laboratory testing as per defined SOPs.

Perform or coordinate physical, chemical, and visual tests.

Record and report results accurately.

?? 5. Documentation and Record Keeping

Maintain detailed records of all QC activities (test reports, inspection reports, etc.).

Ensure traceability of materials and products.

Prepare Certificates of Analysis (CoA) if applicable.

?? 6. Compliance and Standards Adherence

Ensure compliance with internal quality standards and external regulations (ISO, GMP, etc.).

Participate in internal and external audits.

Support regulatory documentation and customer audits.

?? 7. Handling Non-Conformance

Identify, document, and analyze non-conforming materials/products.

Initiate corrective and preventive actions (CAPA).

Coordinate with production and QA for root cause analysis.

?? 8. Calibration and Maintenance

Ensure measuring instruments and testing equipment are calibrated regularly.

Maintain calibration records.

Report any faulty equipment for repair or replacement.

?? 9. Training and Development

Train operators and production staff on quality standards and QC procedures.

Keep up to date with new testing techniques, standards, and tools.

?? 10. Continuous Improvement

Participate in quality improvement initiatives (like Six Sigma, Kaizen, etc.).

Provide feedback to R&D and production teams for process optimization.

Suggest improvements based on trend analysis and historical data.

??? Key Tools & Techniques Used

Control Charts

Sampling Plans

Root Cause Analysis (RCA)

5 Whys, Fishbone Diagram

Statistical Process Control (SPC)

Standard Operating Procedures (SOPs)

?? Sample SOP Reference Structure

If you're writing SOPs or preparing documentation, you can use this format:

Purpose

Scope

Responsibilities

Procedure

Acceptance Criteria

Documentation

References

Attachments/Annexures

? Roles & Responsibilities:

1. Material Preparation & Assorting

Responsible for sorting and preparing materials (e.g., fabric, leather, components) before they move into the production line.

Ensure that the right type, color, size, and quality of raw material is selected according to the work order.

Segregate defective or substandard materials and report to the quality team or supervisor.

2. Work Order Execution

Review and understand the production plan and job orders to prepare the required assortments accordingly.

Coordinate with the store and cutting departments to ensure timely availability of materials for further processing.

3. Quality Check & Consistency

Perform initial quality checks on received materials to identify defects, color mismatches, or size variations.

Maintain consistency in assortment to ensure uniform output and avoid rework or rejection during later stages.

4. Inventory & Documentation

Keep accurate records of materials sorted, issued, or rejected.

Maintain daily logs of preparation activities and report to the Taiyari supervisor or production manager.

5. Coordination with Other Departments

Liaise with cutting, stitching, production planning, and quality control teams to ensure smooth workflow.

Provide timely updates in case of shortages, defects, or special requirements in the assortment.

6. Housekeeping & Safety

Ensure the work area is clean and organized.

Follow safety guidelines while handling tools, machines, or materials.

7. Supervision (if applicable)

If in a senior role, oversee junior assortment staff and guide them in sorting methods, quality parameters, and efficiency.

Job description:

Job Summary:

The Breakdown Maintenance Technician/Engineer is responsible for responding promptly to machinery and equipment failures, diagnosing problems, and performing repairs to minimize production downtime. The role requires strong troubleshooting skills, quick decision-making, and effective collaboration with the production team to restore equipment functionality efficiently.

Key Responsibilities:

• Respond immediately to breakdown calls and troubleshoot machinery and equipment failures.
• Diagnose mechanical, electrical, hydraulic, and pneumatic issues causing equipment downtime.
• Perform repairs, replacements, and adjustments to restore equipment to operational condition.
• Collaborate closely with production and maintenance teams to understand and address recurring issues.
• Maintain detailed records of breakdowns, repairs, parts used, and downtime to assist in analysis and reporting.
• Suggest improvements to prevent frequent breakdowns and improve equipment reliability.
• Support preventive maintenance activities by providing feedback on equipment condition.
• Ensure all repair work is carried out safely, complying with company and regulatory safety standards.
• Coordinate with external vendors or service providers for specialized repairs if necessary.
• Assist in training junior technicians or operators on basic troubleshooting and repair techniques.

Qualifications:

• Diploma or degree in Mechanical Engineering, Electrical Engineering, Industrial Maintenance, or related field.
• Experience in breakdown maintenance in a manufacturing or industrial setting.
• Strong technical knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
• Ability to read and interpret technical drawings, manuals, and wiring diagrams.
• Good problem-solving skills and ability to work under pressure.
• Knowledge of safety practices and procedures in maintenance work.
• Effective communication and teamwork skills.

Skills:

• Proficient in troubleshooting and repairing manufacturing equipment.
• Skilled in use of hand tools, power tools, and diagnostic equipment.
• Ability to work quickly and efficiently to reduce downtime.
• Basic computer skills for logging and reporting breakdowns.
• Strong attention to detail and commitment to quality.

Key Responsibilities (in simple language)

Look closely at each item to find defects like scratches, chips, or coating flaws, and sort items by quality level.

Group goods based on size, type, quality, grade, or other set instructions. 

Label sorted items clearly for tracking and inventory purposes. 

Write down sorting results—keep logs or sheets for inventory and quality control. 

Clean and tidy your workspace and conveyor lines; perform routine upkeep on sorting machines and tools. 

Tell your supervisor about any damaged, missing, or defective items; escalate quality concerns when needed. 

Always follow safety rules, wear required personal protective gear, and keep the work zone safe.

Additional Duties (commonly seen in similar roles)

Read daily instructions or work orders from supervisors. 

Load raw items onto the production line and unload finished goods. 

Operate or assist with sorting equipment and machinery.

Perform minor maintenance on equipment—and be aware of malfunctions or breakdowns that require Reporting.

Responsibility :

1.Machine & Tool Preparation

Confirm machines and tools are set up and calibrated according to the production plan.

Ensure required jigs, fixtures, dies, or molds are ready and in good condition.

2. Coordination with Departments

Liaise between production, planning, quality control, maintenance, and stores.

Communicate production readiness status to the production supervisor or manager.

3 Quality Assurance Before Start

Ensure pre-production quality checks (PPC, material inspection, etc.) are done.

Coordinate with the quality control department to resolve any issues before production starts.

4 Daily Reporting

Maintain daily preparation reports.

Update supervisors or production heads about the status of each job.

?? Roles & Responsibilities of Tayari Incharge

1. Material Readiness

Ensure availability of all raw materials, tools, and consumables required for production.

Coordinate with the stores and procurement department for timely material issuance.

Check the quality and quantity of materials before handing over to production.

2. Job Card & Documentation

Verify job cards, work orders, and other production documentation for completeness and accuracy.

Ensure all necessary instructions, technical specifications, and drawings are attached.

3. Machine & Tool Preparation

Confirm machines and tools are set up and calibrated according to the production plan.

Ensure required jigs, fixtures, dies, or molds are ready and in good condition.

4. Coordination with Departments

Liaise between production, planning, quality control, maintenance, and stores.

Communicate production readiness status to the production supervisor or manager.

5. Manpower Allocation Support

Support the production supervisor in allocating appropriate manpower for specific tasks.

Provide skill-based task assignment inputs when required.

6. Quality Assurance Before Start

Ensure pre-production quality checks (PPC, material inspection, etc.) are done.

Coordinate with the quality control department to resolve any issues before production starts.

7. Daily Reporting

Maintain daily preparation reports.

Update supervisors or production heads about the status of each job.

8. Housekeeping & 5S Compliance

Ensure work areas are clean, organized, and follow 5S principles.

Monitor and report any safety or compliance issues.

9. Problem Solving

Identify and resolve preparation bottlenecks (material delay, tool unavailability, etc.).

Suggest process improvements in the preparation stage to reduce downtime.

10. Training and Guidance

Train new preparation staff on standard procedures and safety norms.

Ensure SOPs are followed strictly by all team members.

? Skills Required

Good understanding of manufacturing processes.

Strong coordination and communication skills.

Basic knowledge of tools, machines, and production documents.

Attention to detail and ability to troubleshoot issues.

Key Requirements:

• Good communication skills
• Average spoken English
• Strong written and reading skills in English
• Ability to follow up and coordinate processes
• Organized and responsible in task management

Role Highlights:

• Coordinating between departments for smooth CRM operations
• Maintaining records and updating reports
• Communicating with internal teams and customers as required
• Supporting the CRM team in handling day-to-day tasks

Who Can Apply:

• Females only
• Graduate candidates preferred
• Freshers with good written English skills may also apply.

Job Role:

We are looking for a detail-oriented and creative Photography Editor with a strong eye for color, composition, and jewelry aesthetics. You’ll be responsible for editing high-quality images that reflect the precision and beauty of our products.

Key Responsibilities:

• Edit, retouch, and color-correct product images (primarily jewelry) for e-commerce, catalog, and marketing use
• Work with photographers and marketing teams to maintain a consistent brand look
• Remove backgrounds, adjust lighting, and enhance image clarity while preserving detail
• Ensure high-resolution outputs for print and web platforms
• Organize and manage a library of edited and raw images
• Meet deadlines and maintain high-quality standards

Requirements:

• Proven experience in product photo editing (jewelry editing preferred)
• Strong command of Adobe Photoshop, Lightroom, and other photo-editing tools
• Excellent eye for detail, color balance, and composition
• Ability to work efficiently in a fast-paced environment
• Portfolio showcasing editing and retouching skills is a must

Key Responsibilities:
•    Monitor and control access to the factory premises for employees, visitors, and vehicles.
•    Conduct routine patrols across the facility, including production units, storage areas, and entry/exit points.
•    Operate and monitor surveillance systems such as CCTV cameras and alarm systems.
•    Maintain accurate records of visitors, vehicles, and daily security logs.
•    Respond to and report any suspicious activity, security breaches, or emergencies.
•    Ensure fire safety equipment is maintained and assist in emergency evacuation drills.
•    Perform physical checks of staff, materials, and vehicles when required.
•    Enforce company policies regarding safety, conduct, and restricted areas.
•    Coordinate with local police or emergency services in case of incidents.
•    Provide support during employee shifts, product dispatch, and after-hour operations.
______________
Requirements:
•    Prior experience in a gemstone or high-value product environment is an added advantage.
•    Physically fit and alert, with the ability to work in shifts (day/night/rotational).
•    Basic knowledge of fire safety and emergency response procedures.
•    Good communication skills and ability to maintain professional conduct at all times.
 

Key Responsibilities:

Quality Inspections and Testing:

Perform regular inspections and tests of raw materials, in-process components, and finished goods.

Ensure that products are manufactured in compliance with internal and external quality standards and regulations.

Conduct visual, mechanical, and chemical testing as required by the product specifications.

Data Analysis and Reporting:

Collect, analyze, and interpret data to identify trends, defects, and areas of improvement in the production process.

Prepare detailed reports on quality metrics, testing results, and corrective actions taken.

Provide regular feedback to production teams regarding quality issues and recommendations for improvement.

Non-Conformance Management:

Identify defects and non-conformances in products and materials.

Implement corrective and preventive actions (CAPA) to address issues and prevent future occurrences.

Communicate and collaborate with various teams to resolve quality-related problems.

Process Improvement:

Collaborate with engineering and production teams to identify opportunities for process improvements.

Support the development and implementation of new quality control processes and systems.

Assist in the design and optimization of testing procedures to improve efficiency and accuracy.

Documentation and Compliance:

Maintain accurate records of inspections, test results, and corrective actions.

Ensure compliance with regulatory requirements, industry standards (e.g., ISO 9001, ISO 14001), and company policies.

Assist in audits and ensure that all documentation is up-to-date for internal and external inspections.

Training and Support:

Provide training to production staff on quality standards and procedures.

Offer technical support to the production team to troubleshoot quality issues and ensure consistency.

Foster a culture of continuous improvement and quality awareness throughout the organization.

Qualifications:

Education: Bachelor’s degree in Engineering, Manufacturing, Quality Management, or related field (preferred). Relevant certifications in Quality Assurance (e.g., Six Sigma, ISO certifications) are a plus.

Experience: Minimum of 2-3 years of experience in quality control or quality assurance within a manufacturing environment.

Skills:

Strong understanding of manufacturing processes and quality standards.

Proficiency in data analysis tools (e.g., Excel, Minitab) and quality management software.

Knowledge of ISO standards (ISO 9001, ISO 14001, etc.).

Strong problem-solving skills and attention to detail.

Ability to work independently and as part of a team.

Excellent communication skills (both written and verbal).

Desired Skills:

Strong communication and interpersonal skills to work with various departments.

Knowledge of Lean Manufacturing principles and Six Sigma methodology.

Ability to interpret technical drawings, blueprints, and specifications.

Proficiency with automated inspection equipment (if applicable).

Key Responsibilities:

Create detailed and accurate 3D CAD models of rings, necklaces, bracelets, earrings, and custom pieces using software such as Rhino, MatrixGold, ZBrush, or 3Design.

Interpret 2D sketches, design briefs, or concepts into 3D renderings suitable for prototyping and production.

Collaborate with jewellery designers, gemologists, and production teams to ensure design feasibility and manufacturing compatibility.

Make design modifications based on feedback or technical requirements.

Generate photorealistic renderings for client presentations or marketing use.

Prepare technical drawings, including measurements and material specifications for production.

Ensure models are suitable for 3D printing or CAM (Computer-Aided Manufacturing) processes.

Maintain an organized database of CAD files and design assets.

Stay updated with trends in CAD technology, jewellery fashion, and manufacturing techniques.

Strong understanding of jewellery construction, materials (precious metals, gemstones), and manufacturing processes (casting, CNC, 3D printing, etc.).

Familiarity with rendering software such as KeyShot, V-Ray, or Blender is a plus.

Experience working in high-end or custom jewellery.

Knowledge of stone settings and technical tolerances in jewellery production.

Understanding of quality standards and finishing techniques in jewellery.

Job description

Position Overview

The CRM Manager will be responsible for developing, implementing, and optimizing our customer relationship management strategy. The ideal candidate will be proficient in CRM software, data analysis, and customer segmentation to drive customer engagement, retention, and loyalty. This individual will work closely with sales, marketing, and customer service teams to ensure customer satisfaction and growth.

Key Responsibilities

• CRM Strategy & Planning:

Develop and execute CRM strategies to enhance customer engagement, loyalty, and retention.

• Data Analysis & Insights:

Analyze customer data to identify trends, behaviors, and opportunities for improved targeting and segmentation.

• CRM System Management:

Oversee the day-to-day operations of the CRM system, ensuring accurate data entry, maintenance, and system updates.

• Customer Segmentation:

Segment customers based on behavior, demographics, and preferences to develop targeted campaigns and communications.

• Campaign Execution & Automation:

Plan and execute CRM-driven marketing campaigns (e.g., email, SMS, loyalty programs) using automation tools.

• Collaboration with Teams:

Work with sales, marketing, and customer service teams to align CRM strategies with business objectives and deliver a seamless customer experience across touchpoints.

• Reporting & Performance Metrics:

Measure and report on CRM performance, analyzing KPIs such as customer lifetime value (CLV), churn rate, and engagement rates.

• Customer Retention & Loyalty Programs:

Develop and manage customer retention programs (e.g., loyalty programs, personalized offers) to increase customer lifetime value.

• Continuous Improvement:

Stay updated on CRM best practices, industry trends, and new technologies to continuously improve CRM effectiveness.

Skills & Qualifications

• Education:

Bachelor’s degree in Marketing, Business Administration, or related field. A Master’s degree or certifications in CRM management or digital marketing is a plus.

• Experience:

Proven experience (typically 3+ years) in CRM management, marketing, or customer relationship roles, preferably in [industry].

• CRM Software:

Strong knowledge of CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or others.

• Analytical Skills:

Ability to analyze customer data, identify trends, and create actionable insights for improved engagement and business outcomes.

• Communication Skills:

Strong verbal and written communication skills to collaborate effectively with internal teams and external stakeholders.

• Project Management:

Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

• Technical Skills:

Familiarity with marketing automation tools, data analytics, email marketing platforms, and customer segmentation techniques.

Key Responsibilities:

• System Monitoring & Maintenance:
• Monitor and ensure the smooth operation of all computer systems, including hardware, software, and networking equipment.
• Perform routine maintenance tasks such as backups, software updates, and system checks.
• Troubleshoot and resolve basic technical issues that arise in the computer systems.
• Inventory & Order Management:
• Manage and update digital records of raw materials, finished jewelry pieces, and finished product stock levels using inventory management software.
• Ensure that inventory data is accurate and up-to-date, minimizing stock discrepancies.
• Assist in processing customer orders, tracking production timelines, and ensuring timely delivery.
• Data Entry & Report Generation:
• Input and maintain accurate records for sales, production, and supplier data.
• Generate regular reports (e.g., sales, stock levels, production output) for management and other departments.
• Assist in analyzing trends in sales and inventory to ensure optimal stock levels.
• Security & Data Backup:
• Implement data security protocols to protect sensitive business and customer data.
• Regularly back up system data to prevent loss of crucial information.
• Coordination with Other Departments:
• Collaborate with the design, production, and sales teams to ensure smooth information flow and support decision-making.
• Provide technical support for any department that needs help with computer systems or software.

Skills and Qualifications:

• Proficiency in Microsoft Office Suite (Excel, Word, etc.) and jewelry management software (e.g., Jewelsoft, QuickBooks for inventory management).
• Basic knowledge of computer hardware and troubleshooting techniques.
• Strong attention to detail and ability to work with large amounts of data.
• Good organizational skills and ability to multitask.
• Strong communication skills to liaise with various departments.
• Prior experience in a similar role in a retail or manufacturing environment (jewelry experience a plus).